Refund Policy

At Mission Darkness, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our refund policy provides clear guidelines to help you request a return or refund in a simple and straightforward process.

Eligibility for Refunds
Refunds are available for products that are unused, in their original packaging, and in the same condition as when they were received. Certain items may be excluded from refunds due to hygiene, safety, or clearance restrictions. Please review your order carefully and contact us promptly if you believe your item qualifies for a refund.

Requesting a Refund
To initiate a refund, you can submit a request through your account or the website’s return portal. Include your order number and a brief description of the reason for the return. Our team will review your request and provide instructions for returning the product.

Processing Refunds
Once your returned item is received and inspected, Mission Darkness will process your refund promptly. Refunds are issued to the original payment method and may take several business days to appear on your account, depending on your financial institution.

Partial Refunds and Exchanges
In certain cases, partial refunds may be offered, such as items that are partially used, damaged, or missing original packaging. Exchanges for alternative products or sizes may be accommodated depending on availability.

Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our part, such as receiving a defective or incorrect item. Customers are generally responsible for return shipping costs unless otherwise specified.

Contact and Support
Mission Darkness strives to provide excellent customer service throughout the refund process. If you have questions or concerns about your order, our support team is available to guide you and ensure a smooth resolution.

Mission Darkness values customer satisfaction and is committed to providing a fair, transparent, and efficient refund process, giving you confidence and peace of mind with every purchase.